The technology
behind your technology.
Managed IT services, network infrastructure, cybersecurity, and cloud solutions — one team that keeps your systems fast, secure, and downtime-free so your team can focus on the work that matters.
Proactive. Not Reactive.
We fix problems before you notice them.
That's the whole point.
Most IT support is break-fix: something fails, you call, they come. We watch your systems continuously and resolve issues in the background — before your staff ever experience a slowdown or outage.
Downtime, breaches, and unmanaged IT are expensive
Most business owners don't see the true cost of reactive IT until it's too late. Here's what the numbers say.
What does one hour of downtime cost your business?
At $427 per minute, a single 2-hour outage costs a mid-size business over $51,000. Multiply that by the 3–5 incidents an unmanaged network averages per year, and the math makes managed IT the obvious investment. Our clients typically see IT-related downtime drop by 90% or more within the first 90 days.
From audit to fully managed
IT Audit & Infrastructure Review
We document your current hardware, software, network topology, and security posture. From that baseline we identify risks, inefficiencies, and gaps — and build a roadmap that fits your budget.
Implementation & Migration
Whether it's deploying new infrastructure, migrating workloads to the cloud, or hardening your network security — our technicians execute the plan with minimal disruption to your operations.
Ongoing Managed Support
We become your IT department. Proactive system monitoring, patch management, helpdesk for your staff, and an engineer on-call for anything that needs hands-on attention.
Everything in one IT plan
Managed IT Services
Proactive monitoring, patch management, asset tracking, and lifecycle planning — we keep your systems healthy before problems reach your staff.
Network Design & Infrastructure
Structured cabling, switching, wireless access points, VLANs, and firewall configuration — designed for performance, segmentation, and security from the ground up.
Cybersecurity & Endpoint Protection
EDR/XDR endpoint protection, email filtering, MFA enforcement, vulnerability scanning, and security awareness training — layered defence for modern threats.
Cloud Solutions & Migration
Microsoft 365, Azure, and hybrid cloud deployments — we handle licensing, migration, data integrity, and end-user onboarding so the cut-over is seamless.
Helpdesk & On-Site Support
Your staff call us, not you. Remote helpdesk resolves most issues in minutes; our technicians are on-site across Southern Ontario for anything that needs a physical presence.
Backup & Disaster Recovery
Automated encrypted backups to local and offsite targets, with tested recovery procedures — so a ransomware event or hardware failure doesn't become a business catastrophe.
Detailed Deliverables
Everything included in your managed IT engagement — no hidden fees, no surprises.
Proactive Monitoring & Patch Management
- 24/7 endpoint and server monitoring
- Automated OS and third-party patching
- Hardware health and lifecycle alerts
- Monthly performance and health reports
Helpdesk & On-Site Support
- Unlimited remote helpdesk tickets
- 1-hour critical issue response SLA
- On-site technician visits across Southern Ontario
- New employee onboarding and offboarding
Cybersecurity (EDR/XDR, MFA, Scanning)
- EDR/XDR endpoint protection on all devices
- Multi-factor authentication enforcement
- Quarterly vulnerability scans
- Security awareness training for staff
Cloud Solutions (M365, Azure, Hybrid)
- Microsoft 365 licensing and administration
- Azure and hybrid cloud management
- Cloud migration planning and execution
- Email security and spam filtering
Backup & Disaster Recovery
- Automated daily encrypted backups
- Local + offsite redundancy (3-2-1 strategy)
- Tested recovery procedures (quarterly)
- Ransomware recovery planning
Network Design & Infrastructure
- Structured cabling and rack management
- Managed switches, APs, and firewalls
- VLAN segmentation and QoS
- Wi-Fi surveys and optimization
How it stacks up
In-house IT is expensive, limited in scope, and offline when you need it most.
| Feature | RiowellManaged IT | Vs.In-House IT | Vs.No IT Support |
|---|---|---|---|
| Avg. ticket resolution | < 4 hours | Varies | Never |
| Proactive monitoring | 24/7 automated | Business hours | None |
| Cybersecurity coverage | Layered & current | Often outdated | None |
| Scalability | On-demand | Headcount limited | N/A |
| Cost predictability | Fixed monthly | Variable | N/A |
| On-site coverage | All Southern Ontario | Single location | N/A |
Any business that runs on technology
From 5-person professional services firms to 200-employee manufacturers — if your business depends on computers, networks, and cloud systems, we can manage it. We specialise in businesses too large for ad hoc IT and too small to justify full-time staff.
“We were running on an aging server with no proper backups and a consumer router anyone could crack. Riowell audited us in a day, had us migrated to Microsoft 365 and a proper firewall within a week, and now I get a monthly report showing everything is healthy. Night and day difference.”
Stop managing IT yourself.
Let us handle it.
Book a free IT assessment. We'll review your current setup, identify your biggest risks, and give you a clear proposal — with transparent fixed-monthly pricing, no surprise invoices.
We help you meet the standards your industry demands
PIPEDA Compliance
Canada's Personal Information Protection and Electronic Documents Act requires every business handling personal data to safeguard it. We implement end-to-end encryption, role-based access controls, data retention policies, and breach notification procedures that keep you audit-ready.
- Encryption at rest and in transit
- Access control and audit logging
- Data retention and disposal policies
- Breach notification procedures
HIPAA (Healthcare)
Healthcare providers handling patient data need infrastructure that meets HIPAA's technical, administrative, and physical safeguards. We deploy encrypted communications, access logging, secure backups, and BAA-ready infrastructure — so your practice passes audits without scrambling.
- BAA-ready infrastructure
- Encrypted ePHI storage and transmission
- Access logging and minimum-necessary controls
- Secure offsite backup with tested recovery
PCI-DSS (Retail/Financial)
If you process, store, or transmit cardholder data, PCI-DSS compliance is non-negotiable. We handle network segmentation, vulnerability management, firewall hardening, and the twelve technical control requirements — reducing your audit scope and liability.
- Network segmentation and firewall rules
- Quarterly vulnerability scans (ASV)
- Cardholder data environment isolation
- Change management and access review
Not sure which compliance frameworks apply to your business? We'll identify your obligations during your free IT assessment and build a roadmap to close any gaps.
Book a Compliance ReviewFrequently Asked Questions
Real numbers from a real client
“Since switching to managed IT, our downtime dropped from 12 hours a month to less than one. We saved $8,000 in the first year just by eliminating break-fix costs — and our staff stopped losing half a day every time something went wrong.”— IT services client, 35-person accounting firm, Mississauga
Results are representative of actual client outcomes. Individual results vary based on infrastructure complexity and starting conditions.
Ready to secure
your business?
Book a free on-site assessment. We'll evaluate your property and design a custom security and IT solution — no pressure, no commitment.