Your business phone system,
done right.
VoIP phone systems designed and installed for Southern Ontario businesses — Yealink and Fanvil hardware, carrier-agnostic SIP, full programming included, and ongoing support when you need it.
Installed. Programmed. Supported.
A phone system that just works.
From day one.
Most businesses inherit a phone system nobody understands. We replace that with a properly configured VoIP system — trained staff, documented extensions, and a support line when something needs changing.
From survey to first call
Site Survey & Requirements
We assess your call volume, extension count, locations, and existing cabling and internet infrastructure. You get a clear proposal before any work starts.
System Design & Installation
We configure the PBX, install Yealink or Fanvil desk phones, set up SIP trunks, program the auto-attendant, and test every extension before handover.
Training & Ongoing Support
Staff training, admin credentials, and full documentation. Post-installation support for adds, moves, and changes — so the system stays current as your business grows.
Everything in one phone system
IP Desk Phones
Yealink and Fanvil hardware — PoE-powered, HD voice, colour displays, and full enterprise feature sets. Business-grade hardware, not consumer VoIP adapters.
Auto-Attendant & IVR
Multi-level menus, business hours routing, after-hours handling, and holiday schedules. Callers reach the right person without a receptionist.
Voicemail to Email
Voicemail messages delivered as MP3 attachments to your inbox — with optional transcription. Never miss a message, even when away from your desk.
Call Recording
On-demand and automatic call recording, stored locally or in the cloud. Essential for compliance, quality control, and dispute resolution.
SIP Trunking & Number Porting
Carrier-agnostic SIP trunking — we work with any Canadian SIP provider. Port your existing business numbers with zero interruption to service.
Multi-Site & Branch Office
Unified dial plan across all locations — extension-to-extension calls between offices, shared voicemail, and centralised administration from a single portal.
How it stacks up
Telecom resellers lock you in. DIY systems require someone who knows what they're doing.
| Feature | RiowellPhone Systems | Vs.Telecom Reseller | Vs.DIY VoIP |
|---|---|---|---|
| On-site installation | Included | Extra charge | Self-managed |
| Hardware brands | Yealink & Fanvil | Vendor-locked | Any |
| SIP carrier | Carrier-agnostic | Often locked-in | Any |
| Programming & setup | Full configuration | Basic only | Self-managed |
| Ongoing support | Included | Break-fix only | None |
| Coverage area | All Southern Ontario | Varies | N/A |
Any business that relies on the phone
From a 3-person professional services office to a 150-employee distribution centre — if your business runs on phones, we can install and support it. All clients are commercial. We do not service residential.
Ready to replace your
phone system?
We'll assess your current setup, recommend the right hardware and carrier, and give you a fixed-price quote. No obligation.
Frequently Asked Questions
Ready to secure
your business?
Book a free on-site assessment. We'll evaluate your property and design a custom security and IT solution — no pressure, no commitment.