One Vendor, Six Units: How a Toronto Plaza Manager Simplified Security Across a Strip Mall
Five vendors, six tenants, and 2am phone calls
Managing a strip plaza with 6 retail tenants sounds straightforward until each tenant has sourced their own security provider. This Toronto property management company found themselves juggling three different alarm companies and two camera vendors across a single property.
When an alarm triggered at 2am, the monitoring station called the tenant — who called the property manager — who had no idea which company covered that unit or who to contact for help. The inter-vendor finger-pointing was constant. If a common-area camera showed something suspicious, the footage belonged to a different system than the alarm that was triggered.
Response times averaged 22 minutes from alarm event to police dispatch. The property manager was spending hours each month just managing vendor relationships — time better spent on the properties themselves. They needed one company to take over the entire site.
One system. One contract. Six units covered.
We replaced all existing security infrastructure across the plaza with a unified system designed to give the property manager full visibility and zero day-to-day management burden.
Unified Common-Area Cameras
4K cameras covering all shared corridors, the parking lot, entrance and exit points, and loading areas — with a single NVR and one remote viewing account for the property manager.
Per-Unit Alarm Systems
Individual alarm systems for each of the 6 tenant units on a single monitoring contract — one invoice, one monitoring station, one escalation list. Tenants keep their own arming codes.
24/7 Central Monitoring
All 6 units monitored from a single ULC-certified central station with a direct police dispatch protocol. Average alarm-to-dispatch time under 4 minutes — replacing the previous 22-minute average.
Monthly Reporting to Property Manager
Consolidated monthly reports covering alarm events, camera health, and any maintenance completed across all 6 units — giving the property manager a single document for their records.
One point of contact. Zero 2am calls.
The property manager went from managing five vendors to one. Alarm response time dropped by over 80%. In ten months since installation, there have been zero after-hours calls that required the property manager to intervene.
“I was dealing with three different alarm companies, two camera providers, and constant billing headaches. Riowell took it all over and I haven’t had to think about security since.”
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your business?
Book a free on-site assessment. We'll evaluate your property and design a custom security and IT solution — no pressure, no commitment.