Kitchener-Waterloo Tech Firm Gets IT and Security Under One Roof
Cameras not on the network properly, and nobody responsible
This 35-person software company in Kitchener had grown quickly enough that their IT and physical security had been set up by different vendors at different times — and the two systems had never been properly integrated. The cameras were technically on the same network as the workstations, but with no VLAN segmentation and no firewall rules to separate them.
When the camera server had a network issue, the IT provider said it was a security vendor problem. The security vendor said it was an IT problem. Neither took ownership. The CTO spent hours mediating between vendors for issues that should have taken 20 minutes to resolve.
Their IT helpdesk response time averaged four hours for critical tickets. For a software company where a developer being locked out of a system means work stops, that was unacceptable. They needed a provider who understood both the technical and physical security environment — and would own all of it.
IT and security unified under one team
We took over both IT and physical security simultaneously — auditing, remediating, and redesigning the environment so both systems work together without gaps or conflicts.
Managed IT Takeover
Full Microsoft 365 migration, network redesign with proper segmentation, helpdesk onboarding for all 35 staff, and proactive monitoring. IT ticket response time SLA set at 45 minutes for critical issues.
Cameras on Secured VLAN
All security cameras placed on an isolated, managed VLAN — fully separated from the corporate network. Properly configured switches, firewall rules, and remote access without exposing cameras to the internet directly.
Cybersecurity Audit & Remediation
A full audit of the existing environment identified 14 critical vulnerabilities including exposed RDP ports, shared admin credentials, and unpatched software. All remediated before handover to ongoing managed services.
Single Invoice, Single Contact
All IT support, camera maintenance, and security monitoring consolidated into one monthly invoice with one account manager. When issues span both IT and physical security, the same team owns the resolution.
No more finger-pointing. One team, one answer.
IT ticket response dropped from a 4-hour average to under 45 minutes. When the camera server had a network issue post-handover, it was resolved in 20 minutes by the same team that manages the network.
“Having IT and security managed by the same team means nothing falls through the cracks. When the camera server had a network issue, it was fixed in 20 minutes — no finger-pointing.”
Ready to protect your business?
Book a free on-site security assessment. We will walk your facility, identify vulnerabilities, and provide a fixed-price quote — no obligation.
Ready to secure
your business?
Book a free on-site assessment. We'll evaluate your property and design a custom security and IT solution — no pressure, no commitment.